(1)Do you have R&D department please?
Yes, all the staff in the department are with more than 5 years experience. For all the OEM and ODM customers, we offer free design service if needed. (2)What is the after sale service please? Reply within 24 hours, 12 months warranty, and service time up to 10 years. (3)What is the lead time please? Usually it is 7-10 days for samples, 20-30 days for mass production and this vary with seasons. (4)Can you arrange the shipment for us please? Yes, by sea, by air or by express, we have professional sales and shipment team to offer the best and prompt service. (5)Could you print our logo please? Yes, it is free if the order quantity is up to MOQ. (6)What is your trade terms ? Term of price: FOB, CIF, EXW. Term of payment: 30% deposit in advance, balance by T/T before shipment (7)What is the package? LDK Safe Neutral 4 layer package, 2 layer EPE, 2 layer weaving sacks, or cartoon and wooden cartoon for special products.